Direct to us
The fastest way: write to us directly at [email protected].
Or via the contact form, phone or physical address listed at /contact.
We try to respond within 24-48 working hours.
Send emailIf you have an issue or concern, you have several options. We recommend direct contact first — we respond quickly and try to resolve.
The fastest way: write to us directly at [email protected].
Or via the contact form, phone or physical address listed at /contact.
We try to respond within 24-48 working hours.
Send emailFor formal complaints about accommodation services or consumer rights, you may turn to the Romanian National Consumer Protection Authority (ANPC).
Email: [email protected] · Tel: +40 21 9551
ANPC site ↗European platform for online resolution of consumer-trader disputes, per EU Reg. 524/2013.
Accessible from across the EU, in your language.
Open ODR ↗For complaints about personal data processing (GDPR), you may file with the Romanian Supervisory Authority.
B-dul G-ral. Gheorghe Magheru 28-30, Bucharest · [email protected]
ANSPDCP site ↗If you have an issue or concern, you have several options. We recommend direct contact first — we respond quickly and try to resolve.
The fastest way: write to us directly at [email protected].
Or via the contact form, phone or physical address listed at /contact.
We try to respond within 24-48 working hours.
Send emailFor formal complaints about accommodation services or consumer rights, you may turn to the Romanian National Consumer Protection Authority (ANPC).
Email: [email protected] · Tel: +40 21 9551
ANPC site ↗European platform for online resolution of consumer-trader disputes, per EU Reg. 524/2013.
Accessible from across the EU, in your language.
Open ODR ↗For complaints about personal data processing (GDPR), you may file with the Romanian Supervisory Authority.
B-dul G-ral. Gheorghe Magheru 28-30, Bucharest · [email protected]
ANSPDCP site ↗